HSLDA is currently seeking a Member Accounts Assistant to join our team. In this role, you will assist the Member Accounts Manager with customer management while maintaining exceptional customer care standards. This is a full-time position located on-site in our Purcellville, Virginia office. (This is not a remote position.)

What You Will Do

  • Handle customer contacts via phone and in writing related to customer billing issues
  • Assist with making corrections and changes to member accounts in our database
  • Place a significant number of calls to members with payment issues
  • Answer questions from other staff regarding members’ accounts
  • Prepare and send mass mailings
  • Assist with the preparation of deposits as needed
  • Deactivate memberships and cancel recurring payments
  • Assist Member Accounts Coordinator with workflow for payment updates, refunds, and cancellations
  • Receive incoming mail and update accounts accordingly
  • Carry out additional duties as assigned by the Member Accounts Manager or Member Services Manager

What You Will Bring

  • High school diploma/GED required; Bachelor’s degree preferred
  • Experience in office environments and customer service
  • Computer skills, including word processing and mail merging
  • Experience in accounting, mathematics, and computer applications preferred
  • Knowledge of database systems preferred
  • Good keyboarding and data entry speed
  • Excellent phone etiquette
  • Good writing skills
  • Attention to detail and the ability to prioritize
  • Being a committed Christian who supports HSLDA’s mission.

Does this sound like you? If so, please send your resume with cover letter to jobs@hslda.org with "Member Accounts Assistant" indicated in the subject line. Please feel free to pass this message along to anyone you know who might be interested in serving in the advancement of homeschooling.

About Us

HSLDA is a Christian non-profit advocacy organization that equips homeschooling families to provide the best educational experience for their children. We do this by caring for each member family and protecting and securing the future of homeschooling. We are firmly committed to serving our members and the homeschool community.