HSLDA Online Academy is currently recruiting for an Operations Coordinator to assist with customer service, technical support, marketing, account management, and daily program tasks. This is a full-time position, located on-site in our office in Purcellville, VA. (Non-remote).

What You Will Do

  • Maintain and update student enrollment records.
  • Provide customer and teacher support via phone, email, and the LMS (Learning Management System).
  • Assist the Operations Manager in optimizing and maintaining the online registration and payment system. Coordinate with HSLDA’s Accounting Department as needed.
  • Assist the Operations Team as needed with SIS (Student Information System) and LMS set-up and launch for academic terms.
  • Assist with the deployment and maintenance of online platforms and other technological tools used by staff, instructors, and students. Conduct research as requested and make recommendations for updates or replacements.
  • Manage the Academy’s helpdesk ticketing system in the LMS.
  • Assist in managing the Academy’s website, analytics accounts, and social media accounts.
  • Query data and use spreadsheets to analyze operations and marketing campaign performance.
  • Assist with curating and segmenting email lists for Academy marketing campaigns.
  • Assist in setting up content for marketing campaigns.
  • Conduct competitor research and comparisons. Report findings to Academy management.
  • Create an annual schedule for weekly live class sessions, coordinating with instructors to identify times that benefit them and appeal to students.
  • Assist with the Academy referral program as needed. Calculate annual rewards and coordinate delivery of rewards to recipients.
  • Assist the Director and the Operations Manager with special projects as requested.

What You Need for This Position      

  • Bachelor’s degree or higher
  • Attention to detail and strong organizational skills
  • Strong written and verbal communication skills
  • Strong people skills, a professional phone manner, and ability to handle conflict professionally and graciously
  • Ability to accurately create, edit, and analyze complex spreadsheets in Microsoft Excel
  • Ability to learn new technology quickly and explain technology to others clearly
  • Ability to work independently and be a constructive team player
  • Ability to multi-task and be organized
  • A strong work ethic
  • Flexibility in schedule and ability to put in extra hours during busy seasons
  • Being a committed Christian who supports HSLDA's mission to help homeschooling families.

Does this describe you? If so, please reach out to us! You can apply by sending your resume, with a cover letter explaining why you feel you're a good professional and cultural fit, to jobs@hslda.org. Please make sure to type “Operations Coordinator” in the subject line.

A Bit About Us

HSLDA is a Christian non-profit advocacy organization that equips homeschooling families to provide the best educational experience for their children. We do this by caring for each member family and protecting and securing the future of homeschooling. We are firmly committed to serving our members and the homeschool community.