HSLDA’s membership department is looking for a full-time Member Accounts Manager to join our team. This individual will coordinate customer relations and perform tasks related to member billing. If you are a detail oriented, highly organized, strong communicator with a can-do attitude, you may be the person we are looking for! This position is on-site at our offices in Purcellville, Virginia. 

What You Will Do

  • Manage customer contacts related to member billing
  • Deactivate memberships, cancel recurring payments, and send decline letters
  • Engage in general troubleshooting/answer questions from others regarding member accounts
  • Coordinate policy for billing and customer communication with Member Services Manager
  • Communicate with Accounting regarding refunds, problem payments, and batch transactions
  • Process ACH returned payments and chargebacks; communicate with members as needed
  • Update member accounts with corrections and changes
  • Process refunds by credit card and check
  • Manage other members of the team and ensure all work is completed in a timely manner

What You Will Need

  • College diploma, preferably with courses in Accounting, Mathematics, and Computer Applications
  • Computer skills including Microsoft Office Suite, database management, and accounting software
  • Being accurate, deadline driven, and detail oriented
  • Being a committed Christian who supports HSLDA’s mission

Does this sound like you? If so, please send your resume with cover letter to jobs@hslda.org with “Member Accounts Manager” indicated in the subject line. Please feel free to pass this message along to anyone you know who might be interested in serving in the advancement of homeschooling.

About Us

HSLDA is a Christian non-profit advocacy organization that equips homeschooling families to provide the best educational experience for their children. We do this by caring for each member family and protecting and securing the future of homeschooling. We are firmly committed to serving our members and the homeschool community.