Q. I’ve input my Registration ID and the E•vent Password and clicked Join, but WebEx is not letting me join the e•vent. My computer is stuck at a page that says “E•vent in Progress. Do not close window,” but nothing is happening. What do I do?
Make sure you are on a WebEx-compatible browser such as Internet Explorer (recommended), Mozilla, or Firefox. You may have to load a few items for the e•vent to successfully play on your computer.
Since you have reached the plain white page that says “Event in progress, Do not close this window, Refresh this web page, etc…” you have successfully made it as far as setting up the e•vent on your computer. If the event had trouble or fails to load, chances are this is related to your internet speed. Sometimes, even with a high-speed internet connection, buffering lags occur. The platform we use to host e•vents requires a large amount of bandwidth.
If you are using a wireless internet connection, try plugging directly into the internet router using a cord. You may also try using another browser.
If you are unable to connect with the e•vent, you can wait and view the recording of the e•vent. All of our e•vents are available to view at your convenience within two to three business days following the live session. To view a recorded session, wait two to three business days after the live e•vent, log into your account, click on the Purchase History tab, and select your e•vent recording. You will have access to the recording for 30 days.
We are continually adding new speakers and new topics to our upcoming e•vents calendar. Keep up to date with the latest additions by subscribing to our email list.