Confused about any aspect of @home e•vents? You’re in the right place! This page is designed to help clarify the most common areas of confusion. Simply click on a category in the left column to access FAQs. Maybe we can answer one of your questions. Perhaps more than one! If not, we’d love to provide an answer that satisfies you, so please contact us at Athome@hslda.org or (540) 338-8284.
Q. What if I did not receive an email with my login information for an e•vent?
If you do not receive login information for an e•vent that you registered for, first check all of your mail folders. Sometimes the email gets caught in a spam or junk filter if your system does not recognize the sender. Look for an email from firstname.lastname@example.org and with a title that begins with “Registration approved for the @home e•vent.” Be sure to place this address on your approved senders list for future e•vents.
If you do not see login information or a confirmation email in any folders and you have already added email@example.com to your approved senders list, there are a couple steps you can follow to have your confirmation email resent to you. First, log in to your @home e•vent account and double check that your email address is entered correctly. If it was already correct, click on Purchase History and follow the link to the e•vent. At the bottom of the Join box, you will see an option to have your confirmation email containing your Registration ID and E•vent Password resent to you. We highly recommend that you register and then check for confirmation at least one business day before the e•vent so that we can work out any glitches before the scheduled e•vent time.
We are continually adding new speakers and new topics to our upcoming e•vents calendar. Keep up to date with the latest additions by subscribing to our email list.